Help Center
Stuck checking your bill? Here are fixes for the most common issues.
My bill says "Not Found" even though the reference number is correct
Electricity accounts on the PITC portal are classified as either Urban or Rural. If your bill shows "Not Found," go back to the bill page and switch the area type toggle (Urban ↔ Rural), then click Open Bill again.
The page opened but nothing loaded, or it looks blank
This usually means a popup blocker stopped the new tab. Allow popups for bill-check.pk in your browser, then click Check Bill Now again.
My company shows a "Demo" badge instead of "Live"
A few providers (SSGC, K-Electric) don't currently offer a working anonymous bill lookup on their own end — we show a clearly labeled estimate for these instead of pretending it's your real bill. See the FAQ for the specific reason for each one.
I entered my reference number but nothing happens
Double check you've selected the right utility type (Electricity or Gas) and the right company before entering your number — the reference number format differs by provider.